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Bonus Policy

Last updated: May 25, 2025

1. Understanding Casino Bonuses

Casino bonuses are promotional offers provided by AGCO-licensed online casinos to attract new players and reward existing ones. This comprehensive guide explains how bonuses work, their terms and conditions, and what you need to know before claiming any offer.

Important: All bonus information on our site is for informational purposes only. Always read the complete terms and conditions on the casino's website before claiming any bonus.

2. Types of Casino Bonuses

2.1 Welcome Bonuses

Welcome bonuses are offered to new players upon registration and first deposit. Common types include:

  • Match Bonuses: Casino matches a percentage of your deposit (e.g., 100% up to $500)
  • Free Spins: Complimentary spins on selected slot games
  • No Deposit Bonuses: Small bonuses given without requiring a deposit
  • Welcome Packages: Multi-deposit bonuses spread across several deposits

2.2 Ongoing Promotions

Regular players can benefit from various ongoing promotions:

  • Reload Bonuses: Bonuses on subsequent deposits
  • Cashback Offers: Percentage of losses returned as bonus funds
  • Free Spin Fridays: Weekly free spin promotions
  • Tournament Prizes: Rewards for participating in casino tournaments

2.3 VIP and Loyalty Programs

High-value players often receive exclusive benefits through VIP programs, including higher bonus percentages, faster withdrawals, and personal account managers.

3. Minimum Deposit Requirements

Most bonuses require a minimum deposit to activate. Common minimum deposits in Ontario casinos include:

  • $10 CAD: Most common minimum for welcome bonuses
  • $20 CAD: Standard for larger bonus packages
  • $50 CAD: Premium bonuses with higher match percentages
  • $100+ CAD: VIP and high-roller bonuses

Payment Methods: Some bonuses may be restricted to specific payment methods. E-wallets like Skrill and Neteller are sometimes excluded from bonus eligibility.

4. Wagering Requirements Explained

Wagering requirements (also called playthrough requirements) specify how many times you must play through your bonus amount before you can withdraw winnings.

4.1 How Wagering Works

Example:

$100 bonus with 30x wagering requirement

Total wagering needed: $100 × 30 = $3,000

You must place $3,000 in bets before withdrawing bonus winnings

4.2 Common Wagering Requirements

  • 20x-25x: Excellent wagering requirements
  • 30x-35x: Good and fair requirements
  • 40x-45x: Average industry standard
  • 50x+: High requirements, harder to complete

4.3 Game Contribution Rates

Different games contribute differently toward wagering requirements:

  • Slots: Usually 100% contribution
  • Blackjack: Typically 10-20% contribution
  • Roulette: Often 10-50% contribution
  • Baccarat: Usually 10-20% contribution
  • Live Dealer Games: Varies by casino (0-50%)

5. Time Restrictions and Expiry

Casino bonuses typically have time limits for both claiming and completing wagering requirements:

5.1 Claiming Deadlines

  • Welcome Bonuses: Usually 7-30 days after registration
  • Deposit Bonuses: Often must be claimed before making deposit
  • Free Spins: Typically 24-72 hours to claim

5.2 Wagering Deadlines

  • 7 days: Short deadline for smaller bonuses
  • 14-21 days: Standard timeframe for most bonuses
  • 30 days: Generous deadline for large bonus packages
  • 60+ days: Extended deadlines for VIP bonuses

6. Maximum Bet Limits

While playing with bonus funds, casinos typically impose maximum bet limits to prevent bonus abuse:

Common Maximum Bet Limits:

  • $5 CAD per spin on slots
  • $25 CAD per hand on table games
  • 10% of bonus amount per bet

Warning: Exceeding bet limits may void your bonus and winnings.

7. Withdrawal Restrictions

7.1 Maximum Withdrawal Limits

Some bonuses have maximum withdrawal limits on winnings:

  • No Deposit Bonuses: Often $100-$200 maximum withdrawal
  • Free Spins: Typically $50-$500 maximum withdrawal
  • Deposit Bonuses: Usually no withdrawal limits

7.2 Verification Requirements

Before withdrawing bonus winnings, you must complete account verification:

  • Government-issued photo ID
  • Proof of address (utility bill, bank statement)
  • Payment method verification
  • Age verification (19+ in Ontario)

8. Restricted Games and Activities

Certain games and betting patterns may be restricted while playing with bonus funds:

8.1 Excluded Games

  • Progressive jackpot slots
  • Certain high RTP slots
  • Some live dealer games
  • Virtual sports betting

8.2 Prohibited Strategies

  • Hedge betting (betting on opposite outcomes)
  • Low-risk betting strategies
  • Bonus hunting across multiple accounts
  • Irregular betting patterns

9. Bonus Terms Violations

Violating bonus terms can result in serious consequences:

Potential Penalties:

  • Bonus and winnings confiscation
  • Account suspension or closure
  • Exclusion from future promotions
  • Forfeiture of VIP status

10. Tips for Bonus Success

10.1 Before Claiming

  • Read all terms and conditions carefully
  • Check wagering requirements and time limits
  • Verify game restrictions and contribution rates
  • Ensure you can meet the minimum deposit requirement

10.2 While Playing

  • Track your wagering progress
  • Stay within maximum bet limits
  • Focus on high-contribution games
  • Monitor time remaining to complete requirements

10.3 Responsible Bonus Use

Remember:

  • Bonuses are meant to enhance entertainment, not guarantee profits
  • Never deposit more than you can afford to lose
  • Set time and money limits before playing
  • Take breaks and gamble responsibly

11. Dispute Resolution

If you have issues with bonus terms or disputes with casinos:

  1. Contact the casino's customer support first
  2. Document all communications and evidence
  3. Escalate to the casino's complaints department
  4. Contact AGCO if the issue remains unresolved